Quality Management (Customers)
Based on the Tsubaki Spirit corporate philosophy, the Tsubaki Group is dedicated to maintaining and improving the Tsubaki brand as a manufacturing company through the pursuit of superior quality and thorough quality assurance.
The Tsubaki Group Basic Quality Policy
We do not pass defects on to the subsequent job process.
We will all follow the rules, and make quality products.
The Tsubaki Group Basic Quality Policy is based on the following principles.
- We will reaffirm our focus on our customers.
- We will apply the concept of ‘zero defects’ to our own work, and not pass any defects along to the next process, thereby ensuring quality each step of the way.
- We declare that every single person within the organization will have a sense of ownership and do a great job.
- For our customers, the name Tsubaki should become synonymous with unparalleled, reliable, and consistent quality.
- We will look back to our founding principle of “making quality products” and start a new page in Tsubaki history.
“Making Quality Products” as the Starting Point of Manufacturing
Our founder, Setsuzo Tsubakimoto, who began manufacturing chains in 1917. When he felt excited but anxious about the development of a new business, he would recall the saying “making quality products” that was given by the President of the spinning company he had worked at before, at the time of his leaving that company. “Making quality products” no matter the field. Our founder took this lesson firmly to heart and thoroughly disseminated it among the employees. This determination 100 years ago was the starting point of our manufacturing and has been taken over today as our DNA.
The Tsubaki Group has established a system for promoting quality management led by the Tsubaki Group Quality Committee.
We have established the Quality and Environmental Promotion Department as a part of our Headquarters Operations overseeing the entire Group, and the Quality Managers Committee as a cross-organizational implementation body.
In addition to traditional quality control assurance activities in each division, the Company has put forth three strategies: 1) Conduct audits from a third-party perspective; 2) Establish Group quality guidelines; and 3) Implement cross-organizational activities to improve quality. Through methods such as the ones stated, the Group not only aims for zero defects in quality, but also to strengthen our system to abide by our promises to our customers. In doing so, we are strengthening the governance of quality management while maintaining and improving the Tsubaki brand.
System for Promoting Group Quality Management
(as of April 2020)
Framework for Strengthening the Quality Management System
Quality Management System
The Group has obtained ISO 9001 certification, the international standard for quality management systems, at its manufacturing bases in Japan and overseas. As such, we have established a framework for quality management based on the ISO.
Quality Education and Human Resource Interactions
The Group aims to improve quality management skills by developing level-specific education on “quality” and “improvement” in its Companywide educational system. As we move forward, we will enhance quality specialist education centered on the Quality and Environmental Promotion Department, such as providing education on statistical methodology, nurturing lecturers, and promoting the acquisition of quality control examination certificates as well as implementing initiatives such as fieldwork for quality training participants from Group companies for a period of one year. At the same time, we are introducing “individual quality targets” and “quality model factory” systems aimed at raising quality awareness of all employees.
Publication of the Collected Basic Quality Action Points (Administrative Indirect Departments)
The Quality and Environmental Promotion Department has published the Collected Basic Quality Action Points (Administrative Indirect Departments) with the goal of improving the quality of operations in indirect departments. This publication describes key points to be observed in daily operations from a communication and business skills perspective for utilizing in situations where opinions are exchanged to help improve the quality of operations.
Received the 2019 Award for Excellence under the Toyota Quality Control Award from Toyota Motor Corporation
We were awarded the Toyota Motor Corporation’s 2019 Award for Excellence under the Toyota Quality Control Award. Twenty-five companies were selected from among Toyota’s suppliers for this award, with Tsubaki receiving it for the first time in 12 years since 2007. Our timing chain systems garnered praise for having no major quality issues and maintaining a low number of delivery defects over many years.